Privacy Policy
At Golden Opticians (www.goldenopticians.com), your privacy and sensitive optical health data are treated with utmost confidentiality and high security.
Last updated: September 2024
Policy Highlights
- 1. Information We Collect
- 2. Optical & Prescription Data
- 3. How We Use Your Data
- 4. Payment & Data Security
- 5. Third-Party Disclosures
- 6. Cookies & Tracking
- 7. Your Privacy Rights
- 8. Grievance Officer
Privacy Questions?
Reach out directly to our Data Protection team.
goldenopticiansindia1970@gmail.comInformation We Collect
When you browse www.goldenopticians.com, register an account, or order eyewear, we may collect the following details:
- Personal Identification: Full name, email address, contact phone number, and physical billing/shipping address.
- Order Information: Products purchased, sizes selected, custom lens coatings, and transaction history.
- Technical Data: IP address, device type, browser information, and browsing behaviour on our website for performance optimization.
Optical & Prescription Data Protection
We consider optical prescriptions (Sphere, Cylinder, Axis, Pupillary Distance, and Add power) to be confidential medical data. This information is stored securely in encrypted databases and is accessible strictly to authorized optical lab technicians and certified optometrists to fabricate your eyewear.
How We Use Your Data
Your information is utilized for:
- Processing and delivering your eyewear orders efficiently.
- Verifying prescription accuracy before custom lens cutting.
- Sending automated delivery updates, dispatch notifications, and e-invoices.
- Managing warranty claims, returns, and exchanges smoothly.
- Enhancing website user experience, security, and customer service.
Payment & Transaction Security
All financial transactions on www.goldenopticians.com are processed through encrypted 256-bit SSL connections via PCI-DSS compliant payment gateways. Golden Opticians does not store your credit card, debit card numbers, UPI PINs, or CVV codes on our servers.
Third-Party Service Providers
We only share necessary details with trusted service partners solely to execute orders:
- Courier Partners: Name, delivery address, and phone number for parcel transit.
- Payment Processors: Transaction amount and gateway authentication tokens.
Your Privacy Rights
Under Indian Information Technology laws and global privacy principles, you have the right to access, rectify, or request deletion of your account and personal records. You can update your profile directly via your User Dashboard or email us.
Grievance Redressal & Contact
In accordance with the Information Technology Act 2000 and Rules made thereunder, the contact details of the Grievance Officer are provided below: